At omegletv.info, customer satisfaction is important to us. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them. By using our platform, you agree to the terms described in this policy.
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Service Issues: If there are technical issues on our end that prevent access to paid services for a prolonged period, you may be eligible for a refund.
- Unauthorized Charges: In case of an unauthorized transaction made to your account, we will investigate and issue a refund if verified.
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Dissatisfaction with services due to reasons outside our control, such as user experience or content preferences.
- Failure to adhere to the platform’s Terms of Service, resulting in account suspension or termination.
- Requests made after 30 days of the original transaction.
3. Refund Process
To request a refund, follow these steps:
- Contact Us: Email us at [email protected] with the subject line “Refund Request.”
- Provide Details: Include the transaction ID, payment method, date of the transaction, and a brief explanation of the issue.
- Investigation: Our team will review your request and may contact you for additional information.
- Decision: If your refund request is approved, the amount will be credited back to your original payment method within 7-10 business days.
4. Additional Notes
- Refunds are processed only for payments made directly through our platform.
- Refund requests must comply with all applicable terms and conditions.
- We reserve the right to deny refund requests that do not meet our criteria.
5. Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: [email protected]